UNT Libraries Patron/Customer Conduct Policy

University Libraries, Unt Policy And Procedure Memorandum.


Disciplinary action information related to all UNT Libraries locations.

Right To Refuse Services

The UNT Libraries reserve the right to refuse services to any patron who acts irresponsibly by disrupting the use of the facilities or by being disrespectful to other patrons or to a library employee. Any employee can exercise the right to refuse service when confronted by a patron acting inappropriately. Inappropriate behavior includes, but is not limited to the following:

  • Uncivil, disruptive behavior, including loud and offensive language.
  • Unreasonable, disruptive demands for service.
  • Suspicion of being under the influence of controlled substances or alcohol.
  • Threatening or erratic behavior.
  • Damaging university equipment or property

Notices Of Policies & Policy Violations

According to the Dean of Students, it is not the responsibility of UNT Libraries’ employees to educate patrons on the policy and procedures. Library employees may inform a patron of specific policies or policy violations

If a patron is found to be abusing a policy or exhibiting disruptive behavior in the facility, a verbal warning will be issued.

After one warning is issued, the patron will be asked to leave the facility.

The patron is expected to leave the facility immediately.

If the patron fails to leave, the police will be called to escort the patron from the facility.

If a patron is found to be participating in illegal behavior or activities, the police will be called immediately.

When an abusive or disruptive pattern is discovered, the patron may be banned from the libraries for the remainder of the semester. Additionally, a record of the incident will be forwarded to the Dean of Students to be added to the student’s permanent record for student patrons and other relevant offices as appropriate for staff and faculty .


  • Approved: 03/2022

License Information

This Policy: "UNT Libraries Patron/Customer Conduct Policy" by UNT Libraries is licensed under a Creative Commons Attribution 4.0 International License.