OFFICE OF CONSUMER AFFAIRS

U.S. DEPARTMENT OF COMMERCE

ISSUES

I. Global Outreach

• trade agreements and their effects on consumers
• consumer protection across borders
• dialogue with international organizations

II. Technology

• the impact of the Information Superhighway on consumers
• using new technologies to disseminate information to consumers and businesses

III. Consumer Services

• assistance with marketplace problems
• publication of bulletins and tip sheets
• service to diverse constituencies

IV. Business Facts

• guides encouraging business to be more responsive to consumer needs
• customer relations facts
• resources on avoiding fraud

OCA PUBLICATIONS

• Resolving Your Consumer Complaints
• Resolving Your Auto Repair Complaints
• Resolving Your Phone and Mail Order Complaints
• Resolving Your Credit and Banking Complaints
• Resolving Your Travel Complaints

• Consumer Affairs Guides for business
• International Trade Agreements: GATT AND NAFTA
• Preparing for Winter Storms
• The Information Superhighway
• Consumer Affairs Releases New Series of "Consumer Tips"

• Consumer Product Safety(1992) SN-003-000-00669-7 $2.25
  
  
• Managing Consumer Complaints(1995) SN-003-000-00671-9 $1.75
  
  
• Credit and Financial Issues(1995) SN-003-000-00679-4 $2.25
  
  
• Product Warranties & Servicing(1992) SN-003-000-00670-1 $2.50
  
  

• Consumer Relations Facts for Business
• Facts for Business: Resources on Avoiding Fraud

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