U.S. DEPARTMENT OF COMMERCE/Office of Consumer Affairs/Washington, D.C. 20230
This page was last updated 1/96
Consumer Affairs Releases New Series of "Consumer Tips"
The Office of Consumer Affairs is pleased to announce its new series of "Consumer Tips." Available in English and Spanish, this series of fact sheets will help consumers avoid problems with businesses, know their rights, and resolve any complaints that may happen.
The five fact sheets are:
• "Resolving Your Consumer Complaints"
• "Resolving Your Auto Repair Complaints"
• "Phone and Mail Order Complaints"
• "Credit & Banking Complaints"
• "Resolving Your Travel Complaints"
Even the most careful consumer will eventually have a problem in purchasing or using a product or service. The successful business will work with its customers to resolve complaints. We hope these fact sheets will help consumers and businesses speed this process.
The "Consumer Tips" are available by contacting the Office of Consumer Affairs by:
• e-mail at CAffairs@doc.gov
• fax at (202) 482-6007
• telephone at (202) 482-5001
• mail to the Office of Consumer Affairs, U.S. Department of Commerce, Room H5718, Washington, DC 20230.